FAQ

 OPENING OF TICKET OFFICE, BARS/SHOPS 

For security reasons and due to the current restrictions box office is not open for the purchase of tickets. Tickets are available only online.   

Bars / shops are open with restrictions on the number of people we can accommodate in these spaces, therefore we invite you to prioritise online purchase.  

ONLINE TICKET PURCHASE 

Box offices are not open for tickets, please buy them online.  

I do not have a Pathé - Pass, Friends or Club card: select your movie screening, your ticket price (with/without snacks & drinks), your seat and follow the on-screen payment instructions. You will receive your ticket by e-mail. You can print it out or show it on your smartphone at the cinema. Payment with credit card or Postfinance only available. 

I have a Pathé - Pass, Friends or Club card: you must first connect to your account. WARNING: your account already exists even if it is your first connection, please do not create a new account. Once you are connected, select your movie screening, your seat and follow the on-screen instructions. You will receive your ticket by e-mail. You can print it or show it on your smartphone at the cinema. The miscellaneous surcharges can be paid with a credit card, Postfinance or TWINT.

In case of problems to log in to your account, please consult the HELP section (at the bottom of the page) 

I have a gift voucher or a Pathé invitation: select your movie screening, enter the number of your voucher/ invitation  - next to the barcode - on the purchase page (at the bottom of the page), choose your seat and follow the on-screen instructions. The miscellaneous surcharges can be paid with a credit card or Postfinance only. If your voucher/ invitation has expired, please get in touch with our staff at the cinema. 

ONLINE SNACKS & DRINKS PURCHASE 

You can buy your snacks & drinks online with your ticket by selecting the corresponding price. Your snacks & drinks can be picked up at our Pick Up station. 

Friends & Pass subscribers: snacks & drinks offer is not available online. You can buy them at the cinema. 

I HAVE ISSUES BUYING MY TICKET ONLINE   

Please see the purchase procedure listed in the FAQs above.  

Please consult the HELP section to connect to your account (at the bottom of the page). 

If you don’t find the answer to your question, please contact us by email at info@pathe.ch; we will process your request within 24 hours. 

I CAN’T PRINT MY TICKET / I DIDN’T RECEIVE A BOOKING CONFIRMATION  

If you were not able to print your ticket, you can show it on your smartphone. 

If you didn’t receive your ticket by email, please give your purchase reference number or email address to our cinema staff. 

If you don’t find the answer to your question, please contact us by email at info@pathe.ch; we will process your request within 24 hours. Our cinema staff are also at your disposal. ?

WHY AM I REQUIRED TO PROVIDE MY CONTACT INFORMATION?

According to COVID regulation 2 and the protection concept of the cinema industry, we are obliged to save your contact details (last name, first name, telephone number, zip code and city) and to pass them on to the responsible authorities if necessary. This would be the case if a person who had covid-19 was near your seat during the performance. In this case, the authorities could also order quarantine measures.

 We save your data exclusively for the above mentioned purpose and so we can provide appropriate evidence in the event of issues with ticket purchases. Your data will not be shared.

WHY AM I REQUIRED TO WEAR A MASK?

Pathé Switzerland encourages its visitors to wear mouth and nose masks. 
Following the introduction of nationwide compulsory masks on public transport, the management of Pathé Suisse SA decided to make masks compulsory for visitors aged 12 and over, in all its eight cinemas in Switzerland on July 7, 2020 until further notice.

In which areas does the mask obligation apply? 
Visitors to all cinemas operated by Pathé Suisse are required to wear a mouth and nose protection in the foyer, in the shop, in the corridors and in the sanitary areas.
In the cinema auditorium, the mouth and nose protectors may be removed at the seat, provided the minimum distance of 1.5 metres to unknown third parties can be maintained.

CINEMAS OF LAUSANNE: according to the directives of the Canton of Vaud, wearing a mask is compulsory, in the common areas of the cinema and in the theatres during the film, for all customers from the age of 12. Please bring your own mask and wear it as directed for the duration of your visit to the cinema. From 23. September 2020, all seats will be on sale - the capacity limitation will no longer exist.

For what reason does Pathé voluntarily introduce a mask obligation? 
Following the Federal Council's announcement on the general obligation to wear a mask in public transport, Pathé Suisse has intensively discussed the advantages and disadvantages of the potential introduction of a mask obligation in its cinemas.
Even though Pathé is not legally obliged to implement compulsory masks, and despite the potential business risks involved, Pathé has made a clear decision in favour of the preventive protection of its visitors, employees and thus the entire Swiss population. 
Pathé and all its employees want to make a pro-active contribution in preventing a second wave of infection and thus overcoming the global pandemic.

PATHÉ PASS / MOVIES UNLIMITED

For yearly subscriptions being paid monthly:
You will be receiving a 3 month extension from the date of the cinemas’ re-opening. Meaning: in the first 6 months after the re-opening only three direct debits will be made.From April until the date of the re-opening (6.June 2020), there will be not direct debits made. There is no need for you to take any further action with your bank.

For the yearly subscription being paid annually:
The validity of your subscription will automatically be extended by the amount of time, in which the cinemas were closed. In addition you will receive an extension of 6 weeks free of charge. Meaning: The cinemas were closed for two months, hence you will receive a total extension of 3.5 months.

For Pathé Movies Unlimited: please contact us via info@pathe.ch.

VALIDITY VOUCHERS / PATHÉ-INVITATIONS 

All gift vouchers / invitations expiring or valid during the closing period will be extended by 6 months, starting from the date of reopening of our cinemas. Please note, however, that you will not be able to exchange them online when they are expired. Please get in touch with our team at the cinema.  

SINGLE TICKETS FOR OPERA-/ BALLET-/ THEATRE SCREENINGS  

If you're individual tickets for opera, ballet or theatre screenings were cancelled due to the closing of our cinemas, we will send you invitations by post for each ticket purchased. Please fill in the online form for your cinema: 

For Geneva

For Lausanne

For Basel

For Bern

For Dietlikon

For Ebikon

For Spreitenbach

For MET subscribers, please refer to the section below MET SUBSCRIPTION 2019/20 SEASON 

MET SEASON-SUBSCRIPTION 2019/20 

You are a MET subscriber for the 2019/20 season. We will reimburse you with the amount corresponding to tickets not used for the last performances. Please fill in our online form. 

SALE OF MET-SUBSCRIPTIONS FOR SEASON 2020/21 

The sales schedule for the new MET 2020/21 season has not yet been set. It will be announced soon on this website. Please check it regularly

MET subscribers for 2019/20 season : please keep your subscription card.  

I HAVE FURTHER QUESTIONS 

Please contact your cinema, which will reply to you within 24 hours.  

• Pathé Balexert, Geneva > geneve@pathe.ch 

• Pathé Lausanne > lausanne@pathe.ch

• Pathé Küchlin, Basel > basel@pathe.ch

• Pathé Westside, Bern > westside@pathe.ch

• Pathé Dietlikon > dietlikon@pathe.ch

• Pathé Mall of Switzerland, Ebikon > ebikon@pathe.ch 

• Pathé Spreitenbach > spreitenbach@pathe.ch    

ONLINE TICKET PURCHASE
Cashiers and kiosks are not open for ticket purchases, please buy them online.

I do not have a Pathé - Pass, Friends or Club card: select your session, your rate (with / without snacks & drinks), your seat and follow the payment instructions on the screen. You will receive your ticket by e-mail. You can print it or present it on your smartphone at the cinema. Payment with credit card, Postfinance or TWINT.